Need help? Read our FAQ and find the information you need
Have questions? Look at our frequently asked questions page to see if we have the answer you're looking for!
We know you probably have tons of questions and we want to help you!
Frequently Asked Questions
Q: How can I know the status of my order?
- Your order takes 1-3 business days to process ( receive it, package and send it to USPS). Once we fulfill it you will receive an email with your tracking number. You can click on the tracking number to track your package anytime.
Q: Why can't I track my order if I received my tracking information?
- USPS usually takes a while to scan the code in your package. Therefore, if you don't see your package in transit, but you already have your tracking number it means that the package is at USPS but they haven't scanned it.
Q: How long does it take to ship?
- We offer 2 shipping options. Standard delivery that takes 2-5 business days and priority shipping that takes 1-3 days. You have to take in consideration that it takes 1-3 business days for us to process the order before we send it to USPS (where your shipping option begins).
Q: How long does it take to restock an item?
- We usually restock items in 1-2 weeks or less. Stay updated on our social media @hypeandvice where we usually announce when our items are back in stock.
Q: How do sizes run?
- Our sizes run a little small. We don't recommend skipping a size up, but if you are in the border line of size you can consider going a size up. We usually recommend the following: Small: 0-4 Medium 4-6 Large 6-10
Q: Why is my school not on your website?
- Don't panic we're getting there! We are currently working really hard to partner with every school. But for now you can shop online in our shop by color section.
Q: Do you do custom orders?
- Yes, we do custom orders! email us at firstname.lastname@example.org for inquiries ( minimum is 50 pieces per style)
Q: Do you do group discounts?
- Yes, email us and we'll be happy to give you a discount ( minimum of 30 pieces).
Q: How can I be featured in your website or instagram?
- We love to feature our gamebaes! Please tag us on every picture and we'll repost.
Q: How can I be a campus rep?
- We are currently looking for campus reps across the US. If you are interested send us your resume with the subject "campus rep interest" to email@example.com
Q: Do you do collaborations with brands or influencers?
- Yes, we love to collaborate with a brands or influencers that fit our style. Send us an email at firstname.lastname@example.org
Q: Do you guys sell wholesale?
- Yes, we work with boutiques and retailers across the US. If you are interested email us at email@example.com
Q: Press inquiries?
- Contact us at firstname.lastname@example.org
Other questions? Email us! We would love to help you with anything you need! We usually take 24 to respond so we appreciate your patience.