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Frequently Asked Questions

 
How can I know the status of my order?  

Your order takes 1-3 business days to process (receive it, package and send it to USPS). Once we fulfill it you will receive an email with your tracking number. You can click on the tracking number to track your package anytime.

Why can't I track my order if I received my tracking information?

USPS usually takes a while to scan the code in your package. Therefore, if you don't see your package in transit, but you already have your tracking number it means that the package is at USPS but they haven't scanned it.

How long does it take to ship? 

We offer 2 shipping options. Standard delivery that takes 2-5 business days and priority shipping that takes 1-3 business days. You have to take in consideration that it takes 1-3 business days for us to process the order before we send it to USPS (where your shipping option begins).

How long does it take to restock an item?

We usually restock items in 1-2 weeks or less. Stay updated on our social media @hypeandvice where we usually announce when our items are back in stock.

How do sizes run? 

Our sizes run a bit small. We don't recommend skipping a size up, but if you are in the border line of size you can consider going a size up. We usually recommend the following: Small: 0-4 Medium 4-6 Large 6-10

Why is my school not on your website? 

Don't panic we're getting there! We are currently working really hard to partner with every school. But for now you can shop online in our shop by color section.

Do you do custom orders? 

Yes, we do custom orders! email us at custommade@hypeandvice.com for inquiries (minimum is 40 pieces per style)

MTO FAQ'S

I don't see my school - Can I request it?

Great question! At this time we only have the licenses (school's permission) to sell and distribute for the above schools. Trust us that we are working extremely hard to get to all of the schools as fast as possible - but it's a work in process. We are launching new schools very soon 😉 !

Why can't I track my order if I received my tracking information?

USPS usually takes a while to scan the code in your package. Therefore, if you don't see your package in transit, but you already have your tracking number it means that the package is at USPS but they haven't scanned it.

How long does it take to ship?

Since our program is Made to Order it is going to take 2-5 business days to process + shipping. With COVID-19 we are taking serious precautions to make sure our warehouse workers are safe so unexpected delays may occur. Our goal is to ship all your orders as fast as possible so we will do our best so you'll have it on your door asap!

Can someone help me with my order?

Absolutely! Please text us at +18188734690

Can we return or exchange our order?

At this point, since our program is made to order we can only support size exchanges. Please email us at customerservice@hypeandvice.com & ship your product to our address 2301 E. 7TH ST SUITE B-120 LOS ANGELES, CA 90023 if you would like to do a size exchange.  

Do you do group discounts? 

Yes, email us and we'll be happy to give you a discount (minimum of 30 pieces).

How can I be featured in your website or instagram? 

We love to feature our gamebaes! Please tag us on every picture and we'll repost.

How can I be a campus rep? 

We are currently looking for campus reps across the US. If you are interested send us your resume with the subject "campus rep interest" to management@hypeandvice.com

Do you do collaborations with brands or influencers? 

Yes, we love to collaborate with a brands or influencers that fit our style. Send us an email at management@hypeandvice.com

Do you guys sell wholesale? 

Yes, we work with boutiques and retailers across the US. If you are interested email us at custom@hypeandvice.com

Press inquiries? 

Contact us at management@hypeandvice.com

Other Questions? 

Email us! We would love to help you with anything you need! We usually take 24 to respond so we appreciate your patience. 

 

Contact Us

2301 E 7th Street
Los Angeles, CA 90023
management@hypeandvice.com