Shipping Policy

Shipping Policy

Last Updated: September 17, 2025

At Hype and Vice, we strive to deliver your order as quickly as possible while maintaining our commitment to quality and sustainability. This policy explains our processing times, shipping methods, delivery estimates, and our policies regarding lost or missing packages.

Processing Times

  • Many of our products are Made to Order (MTO) and take approximately 3–7 business days to process before shipping.

  • Processing includes receiving your order, producing your item, performing quality checks, and packaging it.

  • During high-volume or peak seasons, processing may take up to 15 business days.

  • You will receive a shipping confirmation email with tracking as soon as your order is fulfilled.

Please note: Processing time is separate from shipping time. Your selected shipping method begins after your order has been fulfilled.

Shipping Methods and Delivery Estimates

We currently offer one domestic shipping option:

  • Standard Shipping: Estimated 2–5 business days after fulfillment

Delivery timelines are only estimates and not guaranteed. Transit time starts once the carrier picks up the package, and it does not include our processing time.

Tracking Your Order

  • You will receive a tracking number via email when your order ships.

  • It may take up to 48 hours for tracking updates to appear after a label is created.

  • USPS often takes time to scan packages — if you see no movement yet, your package is likely awaiting its first scan at the carrier facility.

Risk of Loss and Title

All orders are shipped F.O.B. shipping point. This means that title and risk of loss pass to you once we deliver the order to the carrier.

Please provide a secure and accurate shipping address. If your order is marked as delivered by the carrier but you cannot locate it, please contact the carrier directly. Hype and Vice is not responsible for lost, stolen, or misdelivered packages after delivery has been confirmed.

Carrier Delays and Force Majeure

Once your package leaves our facility, we have no control over carrier delays. We are not responsible for delays caused by:

  • Carrier backlogs or service interruptions

  • Weather, natural disasters, or public health emergencies

  • Customs inspections

  • Strikes, labor disputes, or transportation issues

  • Any other circumstances beyond our reasonable control (force majeure)

These events do not constitute a breach of our obligations, and refunds will not be issued due to carrier-related delays.

International Orders (if applicable)

If you place an international order:

  • Delivery times vary and are not guaranteed.

  • Customs duties, taxes, or import fees may apply. These are the responsibility of the recipient and are not included in your order total.

  • Customs clearance may delay delivery beyond estimated timelines.

Missing Package Policy

We want you to receive your order safely, and we will do our best to assist if something goes wrong. Please follow the steps below if your package is delayed, missing, or marked as delivered but not received.

If Your Package Shows “Delivered” but You Cannot Find It

  1. Wait 24–48 hours, as carriers sometimes mark packages as delivered before they arrive.

  2. Check with neighbors, roommates, building staff, or your front desk/mailroom.

  3. Confirm the shipping address on your order confirmation.

  4. Contact the carrier directly to open a missing package inquiry.

Once an order is marked delivered by the carrier, Hype and Vice is not responsible for loss or theft. Replacements or refunds are not guaranteed, but we will assist you in filing a claim with the carrier.

If Your Package Is Stuck “In Transit” or “Pending”

  • Allow up to 10 business days from the last scan for the carrier to resolve delays.

  • Contact the carrier directly with your tracking number to file a lost mail claim.

We do not issue refunds for delayed packages, as transit times are estimates and outside our control.

Filing a Claim

If the carrier confirms your package is lost, contact us at customerservice@hypeandvice.com with your claim reference number so we can review options for a replacement or store credit.

Important

  • Hype and Vice is not responsible for packages lost, stolen, or delayed after delivery has been confirmed by the carrier.

  • Providing an accurate and secure delivery address is the customer’s responsibility.

  • Orders placed without shipping protection or insurance are shipped at the buyer’s risk once transferred to the carrier.

Summary

  • Processing: 3–7 business days (up to 15 during peak) 

  • Shipping: 2–5 days standard (after processing)

  • Delivery times are estimates, not guarantees

  • Risk transfers to you once the carrier accepts the package

  • We are not liable for carrier delays, loss, or theft after delivery confirmation